Our Services instantly connect people everywhere to what’s most meaningful to them. It connects the neighbourhood and provides user-generated updates and useful information to be shared across validated users. For example, any registered user of Luubang can send a Wall Post, which is public by default, but the privacy can be adjusted and can include a message and content like photos, videos, files and links to other websites.
When this policy mentions “we” or “us,” it refers to the controller of your information under this policy. Your information is controlled by Walbee Sdn Bhd. You alone control and are responsible for the posting of your information and other content you submit through the Services, as provided in the Terms of Service and Luubang Rules.
Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, Malaysia, Singapore, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live.
Basic Account Information: If you choose to create a Luubang account, you must provide us with some personal information, such as your name, username, password, email address, or phone number. On Luubang, your name and username are listed publicly, including on your profile page and in search results, and you can use either your real name or a pseudonym. You can create and manage multiple Luubang accounts. Some of our product features, such as searching and viewing public Luubang forums do not require you to create an account. You need to provide documents proving the validity of your residential address in order to be registered as a resident in Luubang.
Contact Information: You may use your contact information, such as your email address or phone number, to customize your account or enable certain account features, for example, for login verification or Luubang via SMS. If you provide us with your phone number, you agree to receive text messages to that number from us. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud, or abuse, and to help others find your account, including through third-party services and client applications. You may use your settings for email and mobile notifications to control notifications you receive from Luubang. Your Privacy settings control whether others can find you on Luubang by your email address or phone number is enabled in the system.
Additional Information: You may choose to provide us with additional information to help improve and personalize your experience across our Services. For example, you may choose to upload and sync your address book so that we can help you find and connect with users you know or help other users find and connect with you. We may later tailor content, such as making suggestions or showing residential groups and forum posts for you and other users, based on imported address book contacts. You can delete your imported address book contacts at any time by visiting your Contacts Dashboard in your privacy settings. If you email us, we may keep your message, email address and contact information to respond to your request. If you connect your account on our Services to your account on another service in order to cross-post between our Services and that service, the other service may send us your registration or profile information on that service and other information that you authorize. This information enables cross-posting, helps us improve the Services, and is deleted from our Services within a few weeks of your disconnecting from our Services your account on the other service.
Wall Posts, Following, Lists, Profile, and other Public Information: Luubang is primarily designed to help you share information with the neighbourhood. Most of the information you provide us through Luubang is information you are asking us to make public or to private groups where the membership is controlled by us. You may provide us with profile information to make public on Luubang, such as a name, username, or a picture. Additionally, your public information includes the messages you shared; the metadata provided with messages, such as when you updated a Wall Post and the client application you used to update this information; information about your account, such as creation time, language, country, and time zone; and the lists you create, people you follow, and posts you Like or shared. Luubang broadly and instantly disseminates your public information to a wide range of users, customers, and services, including search engines, developers, and publishers that integrate Luubang content into their services, and organizations such as universities, public health agencies, and market research firms that analyze the information for trends and insights. When you share information or content like photos, videos, and links via the Services, you should think carefully about what you are making public. We may use this information to make inferences, like what topics you may be interested in. Our default is almost always to make the information you provide through the Services public or to a controlled private group for as long as you do not delete it, but we generally give you settings or features, like profile privacy settings, to make the information more private if you want. For certain profile information fields we provide you with visibility settings to select who can see this information in your profile. If you provide us with profile information and you don’t see a visibility setting, that information is public.
Direct Messages and Non-Public Communications: We provide certain features that allow you to communicate more privately. For example, you can use Direct Messages to have private conversations with other Luubang users. When you privately communicate with others through our Services, such as by sending and receiving Direct Messages, we will store and process your communications, and information related to them. Please note that if you interact with public Luubang content shared with you via Direct Message, for instance by liking a Post shared via Direct Message, those interactions may be public. While features like Direct Messages are intended to be private, please remember that recipients may copy, store, and re-share the contents of your communications.
Location Information: We may receive information about your location. For example, you may choose to publish your location in your Posts and in your Luubang profile. You may also tell us your location when you set your trend location on Luubang.com. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We may use and store information about your location to provide features of our Services, such as Posting with your location, and to improve and customize the Services, for example, with more relevant content like local trends, stories, ads, and suggestions for people to follow.
Links: We may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on. Links, Posts, and non-public communications like Direct Messages shared on the Services will be processed.
Widget Data: We may tailor the Services for you based on your visits to third-party websites that integrate Luubang buttons or widgets. When these websites first load our buttons or widgets for display, we receive Log Data that includes the web page you visited and a cookie that identifies your browser (“Widget Data”). After a maximum of 10 days, we start the process of deleting, de-identifying, or aggregating Widget Data, which is usually instantaneous but in some cases may take up to a week. We may use Widget Data to tailor content for you, such as suggestions for people to follow and other content you may be interested in. Tailored content is stored separately from other Widget Data such as page-visit information.
Commerce Services: You may provide your payment information, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, “Payment Information”), along with your shipping address, to complete a commerce transaction through our Services. To facilitate future purchases, we store your Payment Information (excluding CVV code) and shipping address, which you can remove from your account at any time using your account settings. We consider your Payment Information and shipping address private and do not make such information public. To facilitate order fulfillment, we collect and store information created by your purchases made through our Services (“Transaction Data”). Transaction Data may include the merchant’s name and the date, time, and amount of the transaction.
Third-Parties and Affiliates: We may receive information about you from third parties, such as other Luubang users, partners (including ad partners), or our corporate affiliates. For example, other users may share or disclose information about you, such as when they mention you, share a photo of you, or tag you in a photo. Your privacy settings control who can tag you in a photo. Our ad partners and affiliates may share information with us such as a browser cookie ID, mobile device ID, or cryptographic hash of a common account identifier (such as an email address), as well as demographic or interest data and content viewed or actions taken on a website or app. Our ad partners, particularly our advertisers, may enable us to collect similar information directly from their website or app by integrating our advertising technology.
User Consent or Direction: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application to access your account or when you direct us to share your feedback with a business. If you’ve shared information, like Direct Messages or protected Posts, with another user who accesses Luubang through a third-party service, keep in mind that the information may be shared with the third-party service.
Commerce Transactions: If you make a payment as part of a commerce transaction through our Services, we may provide the seller, commerce provider, marketplace, or charity with your name, email address, shipping address, Payment Information and Transaction Data to facilitate payment processing, order fulfillment, and dispute resolution (including payment and shipping disputes) and to help prevent, detect, and investigate fraud or other prohibited activities.
Public or Non-Personal Information: We may share or disclose your public, aggregated or otherwise non-personal information, such as your public user profile information, public Posts, the people you follow or that follow you, the number of times people engaged with a Post (for example, the number of users who clicked on a particular link or voted on a poll in a Post, even if only one did), or reports to advertisers about unique users who saw or clicked on their ads after we have removed any private personal information (such as your name or contact information). Remember: your privacy and visibility settings control whether your Posts and certain profile information are made public. Other information, like your name and username, is always public on Luubang, unless you delete your account, as described below.
Accessing and Modifying Your Personal Information
If you are a registered user of our Services, we provide you with tools and account settings to access, correct, delete, or modify the personal information you provided to us and associated with your account.
Keep in mind that search engines and other third parties may still retain copies of your public information, like your user profile information and public Posts, even after you have deleted the information from the Luubang Services or deactivated your account.
Changes to this Policy
Effective: March 18, 2017